Transfer, Cancellation & Refund Policy
Dale Carnegie Mid-South, offered by Howard, Mohorn and Associates, will provide you with a complete refund if you cancel your enrollment prior to the start of your course or if you do not attend any part of the course.
Refunds will be issued to the student within 45 days from the date of cancellation, or the first day of the course, whichever is earlier.
If you attend all or part of a course, no refunds will be provided.
Participants entrust us with personal and financial information, and at Howard, Mohorn & Associates LLC, we take that trust very seriously. We receive personal, non-public information about participants which includes address, telephone and cell phone numbers, e-mail address and other information. We do not share any non-public information about participants with any third party except as necessary to process a transaction or as required by law. We restrict access to personal information to those of our employees who need to know this information to provide service. We maintain physical, electronic and procedural safeguards that comply with federal standards to protect this personal information.
If an issue or concern arises relative to a course or class experience, it should first be communicated to the participant's trainer or performance consultant. If it is deemed appropriate to escalate an issue or concern to senior management for resolution, below is the contact information:
Howard, Mohorn and Associates, LLC
Little Rock, AR: Sarah Franks at 501.224.5000 ext. 113
Memphis, TN: Daren Howard at 901.861.8288
Springdale, AR: Seth Mohorn at 479.756.2443
This institution is recognized by the Accrediting Council for Continuing Education and Training (ACCET) as meeting and maintaining certain standards of quality. It is the mutual goal of ACCET and the institution to ensure that educational training programs of quality are provided. When problems arise, students should make every atempt through the complaint procedure within the instituition to fins a fair and reasonable solution.
However, in the event that a participant/client has exercised the channels available within the institution to resolve the problem(s) by way of the instituion's complaint procedure, and the problem(s) have not been resolved, the participant/client has the right and is encouraged to take the following steps:
1. Complaints should be in writing and mailed, faxed or emailed to the ACCET office. Complaints received by phone will be documented, and the complainant will be requested to submit the complaint in writing.
2. The letter of complaint must contain the following:
a. A detailed description of the problem(s);
b. The approximate date(s) that the problem(s) occurred;
c. The full name(s) and title(s) or position(s) of the individual(s) involved in the problem(s), including both franchise staff and/or other participants who were involved;
d. Evidence demonstrating that the franchise's complaint procedure was followed prior to contacting ACCET;
e. The name and mailing address of the complainant, if the complainant specifically requests that anonymity be maintained, ACCET will not reveal his or her name to the franchise involved.
3. In addition to the letter of complaint, copies of any relevant supporting documentation should be forwarded to ACCET at the following address:
4. Send to:
Chair, Complaint Review Committee
1722 N Street NW
Washington, DC 20036
Fax: 202.955.1118 or 202.955.5306
Complainants will receive an acknowledgement of receipt within 15 days.